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Home :: Privacy statement

Privacy statement

Return & Exchange Policy:

Digital Downloads

We guarantee all HVDs & Scene Downloads against defects. Should a file fail to play correctly, please notify us and we will replace it.

New Physical Goods

Defective Goods

We will replace any defective product with the same product. Please notify us via email to arrange an exchange.
Due to the obvious health and hygiene implications with adult goods, for the goods to be returned the following terms MUST BE met:
  1. The goods must be unused.
  2. The goods must be in their original condition & packaging.
  3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
  4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
  5. The goods must be received back within 14 days from the day you received your order.
  6. Lingerie and items of clothing are non refundable and non exchangeable.
  7. Videos and magazines are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Incorrect Goods

In the unlikely event that the product you receive is not the product you ordered, we will gladly exchange it for the correct product, provided all the conditions above have been met.

Used Physical Goods

All used goods are sold as seen and no warranty is offered. We are unable to exchange used goods and accept no returns.

Orders Shipped Internationally

Any order that is shipped internationally will not be refunded if the product is not delivered to the customer. We will do everything possible to properly pack the order and ship it according to the shipping method and class of service you request during checkout. We will also dutifully and truthfully complete all customs paperwork required to ship the order. Unfortunately, some countries can sometimes confiscate the order due to the contents. It rarely happens, but when it does, the contents are usually not returned to us and therefore a refund cannot be issued. If the contents are returned to us, a refund for the total purchase price less the shipping will gladly be provided.

For our UK Customers (only):

Faulty / Defective goods should be returned to our Freepost address:
  • La Coute Ltd.
  • PO BOX 228
  • Hitchin
  • Herts
  • SG4 0WW
The freepost address is only for the use of returning faulty items. When we receive the item it will be checked, if the item is not faulty and the freepost address has been used, then there will be a charge of £3.50 plus vat for the cost of postage.

Data Security & Privacy Policy

Data Security Statement
At JonnoStore, we follow the best advisable practices for maintaining the security and integrity of our users' and members' personal information:
  • All order information from transactions in our online store- credit card data as well as address and other personal information- is processed via SSL encrypted data transfer.
  • The most current security updates and upgrades are applied to our servers to prevent unauthorized access to our computer systems.
  • Access to customers' personal information is restricted to only authorized JonnoStore personnel.
  • Access to credit card number data is limited to the last four digits of the number and is used by Customer Service solely for the purposes of verification in communication with the customer.
Privacy Policy
We at JonnoStore take your privacy very seriously. We want you to be able to enjoy our adult entertainment without fearing that your privacy will be violated or your information shared inappropriately.
JonnoStore assures you that we do not sell or make available user information provided via our web site(s) to third parties except as specified in this Privacy Policy. User Information may be made available to or at the direction of legal and regulatory authorities (including tax authorities) if required by the public authorities as well as to JonnoStore's professional advisers subject to professional obligations for data confidentiality. We are firmly committed to guarding the confidence you have placed in us and to use any information you volunteer responsibly and professionally. If you do not want to share personal data, please read below for information on how to opt out or change personal information JonnoStore collects from you.

Sharing Information with Other Entities
JonnoStore reserves the right to share customer data with JonnoStore subsidiaries, affiliates, contractors, third party billing processors and temporary employees but only for the purpose of fulfilling its legitimate business interests as described in this Privacy Policy. Additionally, JonnoStore reserves the right to transfer customer data to other entities as part of business transactions such as, but not limited to, spinoffs, acquisitions, mergers, reorganizations or liquidations. With your permission, JonnoStore may share your information with some of our valued partners. Please see the opt-in box on our subscription form. If you check that box, JonnoStore may allow partners to contact you via email or direct mail with products or services that we think might be of interest to our customers.

Email Newsletters
JonnoStore distributes various topic specific newsletters. We require first name and last name, so that we may personalize your greeting, email address and in some cases your country, as not all offers are valid in all countries. Typically all other contact information is voluntary and may be used to send other information or offers via mail. We do not share your information with third parties, except as required to deliver our message.

Unsubscribing/Opt-Out
We frequently provide users the opportunity to opt-out of receiving communications from us and/or our partners at the point where we request your information. Also, in our email communications you will find instructions for unsubscribing.
Additionally you may use one of the following options to request removal of your information from our databases. Please include the exact contact information you'd like removed and some detail about the type of communication you received from us. Correcting or Updating your Personal Info To change or modify or remove information previously provided, we recommend that you reply or contact that list source directly. If no instructions were provided for updating your contact information you can submit a request containing your 'old' contact information, your 'new' contact information and the nature of the communication(s) you've received: Information We Automatically Collect
For each web visitor we record date & time of visit, IP address and browser type to analyze how visitors use our site and to gather broad demographic information like country of origin and browser usage among our visitors. This information will not be matched against your personal information as supplied through all the means disclosed above. This information is analyzed and then purged on a regular basis.
This site contains links to other sites. www.jonnostore.com (and its affiliate web sites) is not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy statement of these linked sites, because their privacy practices may differ from ours.

Cookies
A cookie is a piece of text asking permission to be placed on your computer's hard drive. If you agree, then your browser adds the text in a small file. Cookies allow a web application to respond to you as an individual and distinguish you from other visitors on the site at the same time. Cookies do not allow us to determine personal information about you.

Privacy and Children
JonnoStore web sites do not target children (defined as those persons under 18 years of age) as an audience or a market. JonnoStore intends to comply with the Children's Online Privacy Protection Act of 1998. If we learn that we have inadvertently collected personal information from a child we will make all reasonable efforts to delete that data from our records.
For additional information on Children's Privacy, please see: http://www.ftc.gov/bcp/conline/edcams/kidzprivacy/
If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, please contact us: Email the Webmaster